Frequently Asked Questions

Our order completion process generally takes 7-14 business days, excluding weekends and public holidays. The timeline may vary depending on the specific article selected and the extent of customizations requested. Once your order is completed, local deliveries typically take 2-3 business days, while international orders may take approximately 5-6 business days to arrive. Please note that these delivery times are estimates and may be subject to variations based on shipping logistics and location.

Delivery charges are determined by our courier partner at the time of booking and depend on the weight of the shipment for both local and international orders. These charges will be communicated to you through our Studio Manager. Additionally, international orders are subject to their local customs charges, duties, taxes, or VAT, which are imposed by local government bodies or authorities. These charges are the responsibility of the customer and must be paid accordingly.

For local orders within Pakistan, payments must be made in PKR. For international orders, payments are processed in the respective local currency of the customer. All payment details, including currency information, will be clearly communicated by our website at the time of order placement and confirmation.

Advance payments will made through bank transfer and jazz cash for local orders within Pakistan and the rest is paid at time of delivery. For international orders will be made through invoices emailed directly to the customer's provided email address at the time of order placement and confirmation. These invoices will include a link that allows you to pay securely using a Credit or Debit card.

Yes, you will receive both an order confirmation email and a phone call.

You may cancel your order or appointment free of charge if no advance payment has been made. However, once the advance payment is processed and the order is confirmed, we are unable to cancel the order. Kindly ensure your decision before making an advance payment.

Once an order is confirmed and the payment has been processed, we are unable to offer refunds or accept returns. Each dress is customized to individual measurements and preferences, ensuring satisfaction with customizations during the order placement process.

Once your order is confirmed and signed off, no changes can be made. If you wish to add more items after the advance payment and order confirmation, these will be treated as a separate order and will affect the delivery timeline.

At Enmawae, we offer complete customization options to meet your unique preferences. Our brand is fully bespoke, allowing you to customize your dress to your exact specifications.

At Enmawae, your customization options are not extensive. Additionally, adjustments can be made to the sleeves, whether you prefer them long or sleeveless, as well as the length and overall silhouette of the dress. While these elements are flexible, the fundamental design remains as showcased on our website to maintain the integrity of the style.

If you encounter any issues with your order or wish to provide feedback, please do not hesitate to contact our 24/7 support team. You can reach us at our helpline +923297283033 or send an email to enmawae@gmail.com . We are here to assist you at any time.